Standard T's & C's

1; A £10 deposit secures your table of 6 or more & will be deducted from your bill.  2; A £10 deposit secures your table on speciality days (Valentines day, Mothers day etc) 3; It maybe necessary to pre order your meals for larger tables. If this is the case, please submit your choices no later than 7 days prior to your reservation. 4; Cancellations made 3 days or less before you reservation forfeits your deposit. (unless stated otherwise) 5; Members of your party who have pre ordered their meals but failed to attend on the day will still be charged at their FULL pre ordered meal price due to the food already being catered for. 6; We are more than happy for you to bring a cake or similar to celebrate a special occasion, however if desserts are not purchased than a £3 charge per person will apply if the cake is consumed. 7; We will endeavour to accommodate any number increases, Special requests, dietary requirements or similar. Please advise us of your needs prior to your reservation & we will try our best to accommodate you. 8; Please ensure your guests arrive on time for your reservation, especially for larger parties. Lateness may impact on your service & also hinder the other guests dining within the restaurant. 9; We must be supplied with a current email address to confirm payment of your deposit, your menu choices & any other relevant information.

 

December T's & C's

Additional to the above. 1; All Party & Christmas Day reservations must be pre ordered. 2; A £10 deposit per person secures your Christmas party booking, pre ordered at least 7 days prior to your reservation. 3; A £20 Deposit per person secures your Christmas Day Booking, pre orders must be received by December 5th. 4; A £10 deposit secures your table for New Years Eve Champagne Lunch. 5; After November 20th all deposits are Non Refundable for reservations booked during the month of December 6; We must be supplied with a current email address to confirm payment of your deposit, your menu choices & any other relevant information.

 

Children

We welcome children @The Creek, however, we do have an over 12's only policy in the main dining room during busier services. For your children's safety, we ask that they remain seated during their time with us. We also kindly ask that any electronic devices remain on silent or are used with headphones. Due to the layout of our restaurant prams are not permitted within the main dining room on busier services. 

 

Privacy Policy

Your data is incredibly important to you and to us. The Creek uses and stores your data for fulfilling an agreement with you to manage your reservation, event or private dining with your consent. We DO NOT use your data for Marketing purposes. 

 

What do we collect?
To enable us to manage your reservation we will ask you to provide personal details such as:

• Name

• Phone number

• Address (If payment is taken over the phone)

• Payment details (If payment is taken over the phone)

• Email address (to confirm any payments, reservation or Food pre orders )

 

What do we do with your data?

We will never pass or sell your data to any third party.

We use cookies on our website – partly to provide basic web services and partly to help us monitor and track website usage through Google Analytics.

All email correspondence are deleted once queries have been answered & your reservation has taken place. 

 

Your Rights

We hold our hand written booking Diaries for up to three years which helps us monitor business performance, trends etc. You have a right to ask for the removal of any data held.

 

Please don't hesitate to contact us if you have further queries